Thursday, June 10, 2010

Activity 12: My Intercultural Communication Experience

Throughout this class, I have learned a lot about intercultural communication and about my own communication abilities. First of all, I have learned to analyze our society and how different cultures relate to our society. As a member of the dominant culture both racially and economically, I hadn't really considered how much of our society (including our historical texts and media) is dominated by white culture. This class made me realize that I need to spend some time studying and learning about other cultures. I also gained a better understanding of how minority cultures relate to and are a part of our society. By understanding power structures in the U.S., I can better understand the issues minorities face every day. I will never completely understand what it means to be a minority in America, but I feel that this class has given me some understanding which will help me be a better communicator. Before judging someone from another culture, I will now try to understand how they view the world and the issue at hand. My view of the world is not necessarily right, and in the future I will listen to people from other cultures and try to understand their points of view as well. In addition to understanding other cultures, this class and the daily activities have helped me understand and appreciate my own culture. I've learned that I can love my culture and still appreciate other cultures and communicate with other cultures.

Not only have I learned to try understand other cultures, I've learned a lot about communicating with other cultures. I've learned that my way of communicating is not the only way and is not necessarily correct. Before this class, I had never learned about different communication styles, such as high context and low context communication or the various ways people deal with conflict. I am now able to understand and recognize different communication styles, which will make me a better communicator. If I am having trouble communicating with someone from a different culture in the future, I will try to recognize our communication styles to determine if these styles are causing the problem.

Although this class has given me a better understanding of intercultural communication and the issues surrounding it, I am by no means a perfect communicator. I am definitely motivated to learn about and communicate with different cultures. However, I am lacking in knowledge, both about my communication strengths/weaknesses and about how other cultures communicate. I plan to ask others about my communication abilities to discover how I am perceived as a communicator. Once I know my strengths and weaknesses, I can work to correct my weaknesses and become a better communicator. I also need to learn that making mistakes is okay. I tend to be a perfectionist and hate making mistakes. However, making mistakes is a necessary part of learning how to communicate interculturally. Most importantly, I will be open to communicating with people from other cultures. The only way to improve my communication skills is to practice! When I am communicating with someone from another culture, I will try to be open to new ideas, ask questions, listen and be understanding, and avoid making assumptions.

Learning about and interacting with other cultures is an important part of learning to be an effective intercultural communicator. What is one culture you would like to learn more about or have more interactions with?

Activity 11: The Nursing Strike

Intercultural conflict occurs frequently in both our society and in our everyday lives. Lately, I've been following the story of the Minnesota Nurses Association strike in the news. I'm using the term intercultural quite broadly here, but I do believe that nurses and hospital management groups have slightly different cultures. These groups see different aspects of patient care; the nurses work with the patients directly and value providing quality care while the hospital management needs to balance both the quality of patient care and the financial state of the hospital. Therefore these groups have different values when it comes to running a hospital. Also, many hospital managers are doctors, and doctors belong to a different economic class than nurses. Belonging to a different economic class, and therefore to a different cultural group, could affect the discussion about wages and benefits.

In case you aren't familiar with the nurses' strike, I'll give a summary of recent events. This is the biggest nurses' strike in the history of the national nurses' union. It affects 12,000 nurses in 14 different hospitals across the Twin Cities. This spring, the hospitals were renegotiating the nurses' contracts, and conflict arose between the nurses and hospital management over wages, benefits, and patient care. The hospitals have proposed annual raises of 0 to 2 percent; they also want to cut benefits and pensions. Nurses desire raises of 3.5 to 4 percent annually and do not agree with the benefit cuts. Although wages are an issue in this debate, the nurses are more concerned with providing quality patient care. The nurses claim that the hospitals are dangerously understaffed, with too many patients assigned to one nurse. To fix this problem, nurses have proposed a fixed nurse-to-patient staffing ratio; the hospitals have rejected this plan, saying it is too rigid to be practical. When negotiation talks were not producing any results, the nurses decided to strike. The strike began this morning and is supposed to last for 24 hours. However, hospitals have hired replacement nurses from around the country and may not want the striking nurses to return to work tomorrow. The replacement nurses are being paid up to $130 an hour for their work and for crossing the picket lines, so the strike is very costly for the hospitals, which may force them to return to negotiations.

In the beginning, the nurses' union and the hospital management attempted to sit down together, discuss the issues, and reach a compromise that would please everyone. However, both groups appear to be using dominating styles during negotiation. When a group uses the dominating conflict style, they view the situation as win or lose and refuse to compromise. This group has a high concern for self and low concern for others. I believe both the hospital management and the nurses' union are using dominating styles because they refuse to compromise on the issues, which is what lead to the strike.

Hopefully, as the strike continues, both groups will realize that the dominating style will accomplish nothing in this situation. Both groups need to change to the compromising style in order to find a solution. In the compromising style, both groups give up something to find an acceptable solution. I believe that this style would work best because it is impossible to meet the demands of both groups simultaneously. Therefore, each group must give up something to reach a solution. Perhaps they could settle for a 2.5 or 3 percent raise, and instead of having fixed staffing ratios, the hospital could agree to hire a certain number of new nurses to fix the understaffing problem. If both groups are willing to compromise, the strike can end and the nurses can return to work.

What is your opinion of unions and strikes? Do you think that striking is an effective way to improve working conditions or is there a better way?

Tuesday, June 8, 2010

Activity 10: Relationships In My Culture

I grew up in a very white, middle class area where there was very little cultural diversity. Because of this, I did not had very many intercultural relationships growing up. Since I went to college, I've had more intercultural relationships, but I've never really examined how my culture views these relationships. This assignment gave me the chance to do so. For the purposes of this assignment, I've defined my culture as Catholic, European Americans who are middle class.

Members of my culture view family members to be anyone who is vaguely related to you. I've shown up at my grandmother's house many times only to be introduced to so-and-so, a "sixth cousin twice removed who is staying with us for awhile." Family can also be someone who is a very, very close friend.

The roles and responsibilities of family members vary from generation to generation. My grandparents expect females to be responsible for housework and children while the men work outside and fix things. However, in my parents household, my father does much of the housework, so gender lines are not as clearly drawn. Children are expected to do some light chores, but play is considered more important. Younger people are expected to visit and help the elderly, but older generations do not live with younger generations.

After adolescence, children are expected to move out of their parent's house. However, my family is very close, so people have not moved more than an hour away from one another.
My culture has a lot of norms regarding dating and relationships. Dates are typically not set up by the parents; they are often set up by mutual friends or happen through a chance meeting. Men usually ask women out on a date and are expected to pay for any expenses during the date. The first date typically occurs somewhere casual, such as going to a cheaper restaurant and a movie. Silence is considered awkward while dating. If the couple decides to continue seeing one another, the man will call the woman a few days after the first date.

In my culture, men propose marriage. The man buys an engagement ring, usually with a diamond, and gets down on one knee to propose. Proposals often occur in a fancy, beautiful, or sentimental location.

Weddings in my culture have two main parts-the ceremony and the reception. Both of these events are planned months, even years, in advance. The ceremony occurs in a church and is performed by the priest. At the beginning of the ceremony, the groom stands at the altar with his relatives or friends (who are called groomsmen). The bride and her bridesmaids then walk down the aisle. The bride is usually accompanied by her father. The ceremony consists of prayers and vows. The reception follows the ceremony and usually consists of eating cake and dancing. Following this, the couple takes a trip called a honeymoon.

My culture does not approve of divorce except in certain circumstances, such as physical or mental abuse. If divorce occurs, belongings are typically split in half between the couple. The mother usually retains primary custody of the children, and the father may have the children on certain weekends.

Catholics typically do not approve of homosexuality. However, one of my uncles is gay and is accepted by my family. Therefore, I was raised to be very accepting of the gay community.

My view of gender roles is very different from older generations in my culture (such as my grandparents). Older generations believe women should stay at home and raise children while men work for a living. I do not believe that women should have to follow this role, and younger generations of my culture (including my parents) agree with me. I also disagree with the Catholic treatment of women. In the Catholic religion, women are not allowed to hold positions of power, such as the position of priest. I do not agree and believe that women should be allowed to hold these positions.

Activity 9: CSI

For this activity, I chose to watch an episode of the television show CSI. For those of you who haven't seen it, CSI is about a group of crime scene investigators who collect forensic evidence in order to solve crimes. The original version of the show, which I watched, takes place in Las Vegas. If someone from outside the United States watched this show, he or she would definitely gain a strange impression of life in the United States.

CSI is a crime show, so many of the people depicted in it are criminals or people who could potentially be criminals. Since the show takes place in Las Vegas, many showgirls, prostitutes, and gamblers are featured. There are also many gang members and hapless tourists who become caught up in the action. Someone watching the show who has never been to Las Vegas might decide that the city is full of very sinful people and is continually in the midst of a crime wave. Las Vegas appears to be a place where Americans from other parts of the country go to fulfill their sinful desires. This is true to some extent. However, there are a lot of normal, everyday people who live and work in Las Vegas as businessmen, waitresses, or schoolteachers; not everyone is a showgirl or poker dealer. CSI does not typically depict these "normal" people, so the show makes it seem like everyone in Las Vegas is a cop or a criminal, good or bad.

If a foreigner was judging Americans based on the show CSI, he or she might decide that there are two types of Americans. The first type is based on the police characters. The crime scene investigators are very smart and knowledgeable. They are very dedicated to the law and are determined to see that justice is carried out. These characters carry themselves confidently and act boldly. One could conclude that all Americans who are on the "right side" of the law act this way. The crime scene investigators dress casually in jeans and t-shirts unless they are appearing in court, in which case they wear suits. Therefore, a foreigner might assume that Americans only dress up on special occasions, not for everyday work. Most of the investigators are white, with two or three exceptions who are black or Asian. They are all very good looking and mostly young.

The second type of American depicted in the CSI episodes is based on the suspects or criminals. These people are typically portrayed as being lower class. They use more slang and curse words and seem less educated than the police. The men often dress in stereotypic gang attire: low-slung pants, baggy t-shirts, and hats turned sideways. The women are often showgirls or prostitutes, so they dress in very provocative, cheap clothing. These people tend to be very loud and arrogant. From watching this show, a foreigner might decide that all lower class people in America look and act this way and are involved in crime. Many of the criminals on the show are minorities, although there are exceptions. Again, these people tend to be young.

From watching CSI, a foreigner might conclude that Americans are either good or bad, with no gray area in between. The "bad" Americans tend to be lower class, less educated, and mostly minorities. The "good" Americans are better educated and mostly white. Another conclusion might be that most Americans are young and good looking. The United States also appears the take the law very seriously but criminal activity is very common. Personally, I would be afraid to come to the United States after watching CSI; I would be afraid that a murderer was lurking around every corner!

Why do you think the stars of most American television shows are young and attractive? Do you think that this affects the way Americans view themselves or affects their self-esteem? Do you think this trend is present in other countries?

Friday, June 4, 2010

Activity 8: My Experience as a Sojourner

I experienced transition by being a sojourner. I participated in the Semester Abroad Europe program and lived independently in Italy for almost three months; during this time I was doing an internship at a large animal reproductive research facility. I had the time of my life and wouldn't trade my experience for anything. However, I definitely did experience a U curve emotional roller coaster. Before I left on the trip, I was extremely excited and anticipated how amazing the trip was going to be. Once I arrived in Italy, I traveled to the research facility, where I discovered that only two other people (one of whom had invited me to come) spoke English. Since I only speak a little Italian, this proved to be a big challenge for me. During the day I was working with the people who spoke English and I was busy, so being in a new culture didn't bother me as much. However, in the evenings I was living in the dorms where no one spoke English except for the African janitor. I often felt completely alone and very excluded. The other students would invite me to eat or go places with them, but the language barrier made it very hard for me to interact with them. I did learn a lot of Italian by hanging out with them though! I went through phases when I was living there. Some days I would want to learn everything about Italian culture and would interact with people as much as possible. Other days I would lock myself in my room and avoid all contact because I was so exhausted from trying to communicate. On those days, I missed English and the U.S. a lot. By the end of the internship, I was feeling more comfortable with myself and with living in Italian culture. However, I think it would have taken a few more months before I adapted to life in Italy.
Have you ever been a host to someone from another culture (or interacted with a migrant)? How did you help them to feel comfortable living in U.S. culture?

Activity 7: Nonverbal Communication

Nonverbal communication is really interesting. On an everyday basis, you don't realize how often you use nonverbal codes and how much they affect verbal communication. That is, until the crazy girl doing an intercultural communication experiment changes all the nonverbal communication rules and completely freaks you out. I expected to get some sort of reaction from people when I changed my nonverbal behavior, but I didn't expect to get as strong of a reaction as I did.

For the first experiment, I had a conversation with my best friend and attempted to maintain eye contact at all costs. She didn't react at all during the first fifteen seconds of the conversation. Then she attempted to glance away, and I subtly shifted back into her line of sight. At this point, she gave me a look but went along with it. We repeated this one more time. After another fifteen seconds, she tried to look away again, and again, I prevented her from doing so. This time, she actually paused in the conversation for a second and gave me a really weird look before continuing. Afterwards, she only maintained eye contact for five seconds before looking all the way off to the side so I literally had to take a couple of steps to regain eye contact. At this point, she threw up her hands and asked what the hell I was doing. My constant attempts to maintain eye contact bothered her so much that we couldn't even have a full two minute conversation. Maintaining constant eye contact, at least in our culture, is uncomfortable and abnormal.

During the second experiment, I had a conversation with my brother and never made eye contact. He spoke for about thirty seconds with no reaction. For the next minute seconds or so, he made subtle attempts to attract my attention. He cleared this throat, paused in the middle of a sentence, and said "um" far more often than he normally does. His attempts to attract at least some kind of eye contact then became more desperate. He asked me to look at something he was holding to force me to look at him as well. I replied, "Sure, in a minute." At this point, he blew up and yelled, "Are you even listening to me?" This experiment showed that in our culture, eye contact shows attention and demonstrates that you are really listening to what someone is saying. Lack of eye contact is almost disrespectful.

For the final experiment, I stood face to face in the living room with my boyfriend and very, very slowly moved towards him while we were speaking. My boyfriend and I are very comfortable with one another, so he let me get pretty close (about 8 inches or so away) before he took a step backwards. Although he kept backing up, he didn't pause in the conversation, act oddly, or ask me what I was doing. In fact, he didn't seem to realize what was happening until he hit the wall. Then he looked really confused and asked where we were going. This experiment showed that we maintain a specific distance between people when conversing. When that distance gets too small, we automatically take a step backward in order to become comfortable again.

Overall, this activity made me realize how important nonverbal codes are in communication. When nonverbal codes get broken, we feel uncomfortable and cannot maintain normal verbal communication unless we can correct the situation. Have you ever had a conversation with someone from another culture where their nonverbal codes were different than yours? How did you react? Did the difference in nonverbals cause any miscommunication?

Thursday, June 3, 2010

Activity 6: Do You Speak American?

I thought these quizzes were really fun and interesting. They made me think about the different regions of the United States and how people from different regions speak and communicate differently even though we are all Americans. This activity reminded me of my grandmother. I'll never forget watching television with her and how she had the hardest time understanding President Bush's Texas accent. She would make me repeat all of his speeches and called me her "interpreter." At the time, I rolled my eyes and thought she was ridiculous, but these quizzes showed me that I can't understand everyone either.

Although I've lived in America my whole life, I apparently don't distinguish between accents very well. The first quiz asked you to listen to various American accents and identify what part of the country they were from. I had no problem identifying the southern and western accents. To my ear, these accents are very distinctive. I could also identify the midland and northern accents, but I switched two of them around. It was embarrassing the mess up on an accent from my home region! I also mixed up two of the Mid-Atlantic and New England accents. Perhaps I don't interact enough with people from these regions and therefore have a harder time separating their accents. Before this quiz, I would have told you that I could easily separate American accents, but I learned that it is harder than I thought it would be.

I think that to be able to understand and distinguish between accents, you must be very familiar with the language being spoken and you must have experience with people from the various regions, either through the media, travel, or meeting someone from a certain region. When I was traveling, I met an Englishman who told me that all American accents sound the same to him. I laughed, but he then pointed out how many different "British" accents exist in the United Kingdom. After thinking about it, I realized I probably couldn't tell most of them apart because I do not have enough experience with people from this country. I also met many people who could not tell an American, British, and Australian accent apart. To me, these accents are very different. So to better distinguish between American accents, I guess I need more practice.

I did much better on the second quiz than on the first. This quiz asked you to listen to a series of words, each one spoken with a different American accent, and write down what the word was. I got all of the words correct excepts for "socks." I could have sworn she was saying "sacks." I believe this was a Mid-Atlantic accent, although I could be wrong (as demonstrated by my first quiz). For me, this accent was the hardest to understand. Accents can often cause misunderstandings or communication problems. When I was living in Italy, I often spoke with a horribly fake British accent because my Italian friends had learned English from British people and had a difficult time understanding my American accent. This shows how important accents can be in communication.

After taking these quizzes, I realized how many communication barriers exist even within the Unites States, between people who are all speaking the same language. Accents, how quickly someone speaks, and regional slang or idioms can all cause misunderstandings in communication. Have you ever experienced miscommunication because you couldn't understand a different American accent or another person couldn't understand you?

Tuesday, June 1, 2010

Activity 5: My Identities

Avowed identities:
Modern female
Daughter, granddaughter, sister, niece, and cousin
Catholic
Good student
White
American, Minnesotan, Irish-American, German-American, Swedish-American, French-American

Ascribed identities---Person Responsible---Actions to Resist
Traditional female---Grandparents---Ignore advice, discuss my life with them
Age (21, college student)---Friends, college students---Explain my beliefs, ignore peer pressure
American---People I've met traveling---Get to know people, talk about America
Middle class---Friends, college students---Explain my finances and situation

When I was writing a list of my identities, I realized that some labels have very different meanings to different groups of people. Therefore, my avowed and ascribed identities may be very different in nature but the same word could be used to describe both of these identities. For example, when I think of myself as an American, I think of being very individualistic, focused on the future and on goals, and proud of my nationality and independence. However, when I was traveling in Europe, I met many people who had a different view of Americans. The American identity they ascribed to me consisted of a very loud, arrogant, and disrespectful person. I resisted this identity by allowing Europeans to get to know me and by discussing my country with them. I am a very shy, quiet person, so my personality was often enough to change this ascribed identity.

Another identity which is ascribed to me, most often by my grandparents, is a gender role. My grandparents view me as a traditional female and expect me to get married and become a housewife. They do not understand why I want to attend graduate school because they believe a girl only goes to college to meet a husband. Mainly I resist this identity by ignoring it and going ahead with my goals. I have also tried to talk to my grandparents about what I want from life; however, the cultural differences between our generations makes this difficult.

Age, and the properties that go along with it, is another ascribed identity. I am a young, 21 year old college student. However, I am a very strong Catholic, which means that I do not participate in many of the "typical" college activities. I know how to have fun and party, but I refuse to get drunk or compromise myself. I am also very responsible in that I always put schoolwork before having fun, even on the weekends. Sometimes other college students expect me to act differently and conflict arises when I refuse to party as hard as they want to. Again, I resist this identity by following my beliefs and ignoring their wishes.

The final identity I feel is ascribed to me is the middle class identity. I was born into a middle class family, and I will probably be middle class myself someday. However, my parents cannot afford to give me a lot of money for college. I pay for college mostly with financial aid and summer earnings, so I have to be careful of how much money I am spending. Some of my friends from lower class backgrounds view me as being middle class and do not understand when I'm concerned about spending money on a concert or trip. One time I solved this problem by showing them by bank balance and explaining that I really did need to worry about money. Since then, my friends have been more understanding.

Do you think ascribed identities are more commonly given to us by our peers or by people who have very different identities than we do (for example, people of a different race, age, or gender)?
What factors have influenced the development of your avowed identities (family, peers, media, etc)?